Q. What services do MerchPro Solutions provide?
MerchPro Solutions provides friendly, independent advice to help companies of all sizes get more from their software, systems, and business management processes. Whether it’s just a bit of direction you need or a full project management service to identify and implement a new software solution into your business, MerchPro Solutions is here to help.

Q. Who can benefit from the services that MerchPro Solutions provide?
Whilst we specialise in Merchants, Distributors and the wider building materials supply chain, we also have experience of working with automotive parts suppliers, manufacturers, design and build companies and retail outlets. Almost any business type that wants to improve process, efficiency, visibility, and day-to-day operations can benefit from our services.

Q. Do MerchPro Solutions develop and sell their own software?
No. MerchPro Solutions is an independent consultancy firm that works with software providers and other associated companies to help clients find the best fit solutions for their business needs. Our role is to fill the gap between the software developer and the business end user by translating the operational requirements into a suitable software platform, with tangible benefits that work and make sense.

Q. Can MerchPro Solutions help me improve my current software, systems and processes?
Yes. We will review your current software, systems and processes to identify if practical improvements are achievable. If they are we will liaise with the incumbent software provider on your behalf to ensure that any additional functionality is correctly implemented so you get the system working better. Unless you ask, we will only ever recommend replacement software if we believe your current software has reached it’s end of life.

Q. Can MerchPro Solutions help me find new software to replace my existing software?
Yes. We will review you current software, processes and data, understand your exact business requirements, identify suitable options, and advise and support you through the whole selection process and changeover. Many business owners and leaders find this process time consuming and challenging but we take that pressure off by drawing on our 35 years experience to ensure a successful project is delivered.

Q. Can MerchPro Solutions manage the full changeover process and provide support if necessary after we go live on the new system?
Yes. We will co-ordinate with your chosen software provider and project manage the full implementation process from start to finish and beyond.
A successful implementation requires the correct choice of software, good business data, engaged employees and a software consultant/system trainer who understands your unique business model and needs. We will take care of all of this, so you can focus on running your business.

Q. Can MerchPro Solutions help with sales, customer relationship management and reports?
Yes. A typical example would be to review the current sales workflows and see how these interact with your customer relationship management process and reporting tools. Instant access to customer information, either on a sales counter or remotely out on site, is key in todays fast moving world so data needs to be accurate and easily visible so sales staff can maximise customer potential and cross sell opportunities.

Q. Can MerchPro Solutions help with purchasing, stock control, delivery management and logistics?
Yes. We can advise on all of these areas and recommend suitable processes to help improve accuracy, efficiency and visibility. Typical areas we review include product data files, warehouse management, buying processes, delivery scheduling and transport logistics. If paper and pen methods are slowing you down, we can advise on the use of integrated mobile device apps which help increase speed and reliability.

Q. Can MerchPro Solutions help with finance and accounts management?
Yes. We can advise on how to improve accuracy and efficiency in these areas whether you utilise a fully integrated finance package or a separate finance package. The accurate flow of data is critical so we can recommend how to replace mundane time consuming tasks with automated processes. User dashboards, reporting tools, credit control, and real time notifications are other areas we can look at.

Q. Can MerchPro Solutions help with eCommerce websites and online sales?
Yes. We can advise on B2B and B2C eCommerce websites, the benefits of integrated solutions, and practical ways to improve online sales and back end data management and operations. If you have an existing website that needs improvement, or if you don’t have a website at all, we can help you elevate your online presence and maximise your sales.

Q. Can MerchPro Solutions help with data management and non-integrated systems?
Yes. We can review how your systems and data work together and identify opportunities to reduce duplication and improve information flow.
Data mapping and cleansing is available if required, subject to further investigation.

Q. Does MerchPro Solutions offer independent advice?
Yes. Our advice is completely independent, friendly and practical, with all recommendations focused on your specific business needs. We do not partner with any third party software companies and we do not favour one solution over another. What works for some, might not work for others. Our mission is to find the right solution that fits your business profile with tangible benefits that justify the cost.

Q. How does the process with MerchPro Solutions begin?
Start by contacting us to explain your goals, challenges, and the current software or system you use. We can then discuss suitable next steps which at some point will require us to visit your business location to get a hands on feel for your operation. If you prefer to visit us first, this can be arranged at our Dudley office in the West Midlands. Alternatively we can arrange a Teams meeting online to answer any questions before we start.

Q. Can MerchPro Solutions work with new start-ups, small or growing businesses?
Yes. Advice and support is tailored to suit your business, whether you need help with one process or a broader full system review.

Q. Can MerchPro Solutions work with large multi-branch companies via a confidential RFI or RFP process first?
Yes. We have worked with many multi-million pound companies over the years who for obvious reasons may find sourcing and replacing their software extremely challenging. For this reason a good starting point is the creation of a RFI document (Request For Information) or a RFP document (Request For Proposal). MerchPro Solutions will create the preferred document and manage the initial business discovery process first, before recommending the most suitable software providers to the client. We will then arrange introductions with tailored software demonstrations.

Q. How quickly can MerchPro Solutions respond to my enquiry?
Contact us via either of the contact details on this website and we will aim to respond to you on the same day or within 24 hours.

Q. What information should I provide when enquiring?
Share your business type, the software, systems or processes you are using, the challenges you are facing, and the outcome you want to achieve.

Q. How can I arrange an initial conversation?
Select the Contact Details button below to get in touch with us via telephone, email or website form.

All enquiries are of interest to MerchPro Solutions and every question is welcome. Whether your needs are small, large, simple, or complex, we offer friendly and independent advice to help you find practical solutions that work for your business.